Support Center

Contact

Support and privacy requests are handled by ITER LABS SpA, Chile. Use “Astria Support” for app issues or “Astria Privacy” for requests about your data.

For purchase issues, you may attach a transaction identifier or receipt with financial details hidden. Passwords and authentication codes are never needed for support.

Sign-in and account

Confirm that you are using the same method used to create the account: email and password, Apple, or Google. If the issue continues, send us the associated email and error message, but never your password.

You can update available details in your profile. For access, correction, or privacy requests, contact us from the email associated with the account to help verification.

Subscriptions and restoring purchases

Mobile purchases are billed and managed by Apple or Google. If you paid but Astria does not recognize Premium, sign in with the same Astria and store accounts and use Restore purchases in the app.

Cancellation prevents future renewals but normally preserves access through the paid period. Deleting Astria or your account does not cancel the subscription; you must cancel separately through the store. Apple or Google evaluates refunds under its policies.

Location and notifications

Current location is optional. If you do not share it, Astria uses your birthplace as a reference. You can change the permission in device settings and remove saved current location from your profile.

To receive notifications, enable the system permission and review preferences in Astria. Battery-saving, focus mode, or system restrictions may delay or block delivery.

Delete your account and data

In Astria, open Profile → Delete account, review the consequences, and confirm. This starts permanent deletion of your account and associated data. The action cannot be undone.

If you cannot access the app, email us from the associated address. We will verify your identity before processing the request. Remember to first cancel any active Apple or Google subscription to prevent future renewals.

Privacy and security

Review the Privacy Policy to learn what Astria handles and how to exercise your rights. If you suspect unauthorized account access, change your sign-in provider credentials and contact us immediately.

Urgent situations

Astria is not an emergency service and this mailbox is not monitored as an urgent channel. If you or another person is in immediate danger or crisis, contact local emergency services or a qualified professional.